We want you to be completely satisfied with the products you order from us. If you have any problems, or for any reason you are not happy with your goods, please contact us and we will do our best to resolve the situation.
Your order will be delivered to you on your preferred delivery day, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of unforeseen circumstances, we will contact you with a revised delivery date. If delivery is delayed by more than 36 hours, or it does not reach you at all, we will arrange a full refund or replacement.
You are responsible for suitable arrangements to receive your delivery. If you are not home to receive your delivery we will always endeavour to leave your box in your designated safe place. We ask our third party couriers to follow your designated 'safe place' instructions, which you can leave in the order notes section during the checkout process. However, if your 'safe place' is not accessible, or deemed inappropriate, or you have not stated instructions, we may be able to leave your order in a more appropriate 'safe place' if there is one, or re-arrange delivery for the following day.
Once you receive the delivery, or once the courier has left your delivery in your designated 'safe place', we do not accept any liability for loss or further delay of the delivery. If you don't receive your delivery, please tell us within 24 hours so we can contact our couriers and/or track it.
Please don't worry if our ice packs melt while your order is out for delivery.We deliver your order in temperature controlled, insulated recyclable boxes, with recyclable ice packs which keep your food chilled for up to 36 hours.
Refunds or replacements are made entirely at our discretion. If you wish to make a complaint please contact us via our contact us page and we will respond to you as quickly as we can.